Privacy Policy

1. Personal data we collect

Depending on how you interact with our website, we may collect:

• Contact details you provide (for example, name, email address, phone number).
• Information you submit via forms or messages (such as questions, requests, or inquiry details).
• Technical data (such as IP address, device/browser information, and pages viewed) to ensure site operation and security.

2. How we use personal data

We use personal data to:

• respond to your inquiries and requests;
• provide our services and manage customer/service communication;
• operate, secure, and improve the website;
• comply with legal obligations.

If we process personal data on a lawful basis that requires consent (for example, for certain uses related to forms), we will inform you accordingly and obtain consent where required.

3. Legal bases for processing (Ukraine)

We provide consumer-facing information in the State language (Ukrainian) and may provide other-language versions. We base our privacy approach on the following laws:

• Law of Ukraine “On Consumer Rights Protection” (№ 1023-XII).
• Law of Ukraine “On ensuring the functioning of Ukrainian as the State language” (№ 2704-VIII).
• Law of Ukraine “On Protection of Personal Data” (№ 2297-VI) (including lawful grounds/consent where required for processing personal data).
• Law of Ukraine “On Electronic Commerce” (№ 675-VIII) (where we offer services online and take orders/requests).

4. Cookies and similar technologies

We may use cookies and similar technologies to operate the website, analyze performance, and improve user experience. We handle cookie-related processing under the general personal-data framework and applicable Ukrainian rules. Where consent is required for processing, we obtain it in accordance with the applicable requirements under the Law of Ukraine “On Protection of Personal Data” (№ 2297-VI).

5. Data sharing

We do not sell your personal data. We may share personal data:

• with service providers that help us operate the website and fulfill requests (they must process data under appropriate safeguards);
• where required by law, court orders, or government requests;
• to protect rights, safety, and security.

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, or for periods required by law, such as for compliance and dispute resolution.

7. Your rights

Under Ukrainian law, you may have rights related to your personal data, including access, correction, and other rights provided by the Law of Ukraine “On Protection of Personal Data” (№ 2297-VI). You can request information about processing and seek appropriate actions regarding your personal data.

8. Contact us for privacy requests

To submit a privacy request, contact us using the details below. We may require verification to protect your data.